Curious about what makes Zymo Research’s expert technical support team stand out with satisfaction rate of over 95%? Whether you’re troubleshooting protocols, exploring new applications, or need a quick solution, our dedicated scientists are here to help. In this blog, we sit down with our Technical Support Manager to answer the top five most frequently asked questions about our technical support team.
1. What can Zymo Research’s Technical Support help me with?
When you connect with our technical team, our goal is to always provide experiences that are prompt, detailed, and courteous.
| Question Type | Can We Answer It? |
|---|---|
| Product Selection | ✔ |
| Protocol Clarification & Walk-Through | ✔ |
| Working with Unique Samples | ✔ |
| Product for Testing and Evaluation | ✔ |
| Troubleshooting & Optimization | ✔ |
| Workflow Building & Integration | ✔ |
| Scaling & High-Throughput Options | ✔ |
2. Who is part of the Technical Support Team?
Our team is comprised of R&D Scientists and Researchers who have first-hand experience using our products and implementing them in a wide variety of molecular biology applications. This is us!
United States Teams:
European Team:
3. How can I get in contact with the Technical Support Team?
There are various options depending on preference and urgency of your inquiry.
United States Customers:
Hours of operation are Monday – Friday (8 am – 5 pm PST)
Website Submission Form LinkEuropean Customers:
Hours of operation are Monday – Friday (8 am – 5 pm CET)
International Customers (outside of Europe):
Hours of operation are Monday – Friday (8 am – 5 pm PST)
4. Do you have any resources for inquiries related to laboratory automation?
Absolutely! We have a dedicated Laboratory Automation Support team that can assist with scripting, kit evaluations, etc.
5. What have others said about their Technical Support experience?
We are proud to be able to provide high-quality support that can help anyone make their research simpler and easier. Here are some data points of how others have rated their experience working with us:
Example Testimonials:
“I only started using Zymo recently, but now I try to use it for all my kits, specifically because the tech support is so good. I have called a couple of times, and the help has always been excellent. Thank you! It really helps my experiments.” – Katharina M., Mueller Lab at UMass Chan Medical School
“I always appreciate in-depth practical details I could get from Tech Support. Zymo is one of the rare companies that I can get great quality products with great support!” – Noriko I., Baudry Lab at The University of Alabama in Huntsville
“The ZYMO Tech Support Team has been more than amenable to our questions. We are grateful for the valuable suggestions they have made regarding our extraction protocol and look forward to working with ZYMO on our upcoming projects!” - Alex L., Moore Lab at The University of Arizona Arthropod Systematics
How can we help you today?
Submitted tickets will be answered within 1-2 business days.
Our hours of operation are Monday - Friday (8 am - 5 pm PST).
For urgent inquiries, you can call the Tech Support Team at 1-888-882-9682 ext. 3. Thank you!